Frequently Asked Questions

Orders and support

How can I contact Yorimba?

Email [email protected] with your question and order number if available.

Can I change or cancel an order?

Contact us as soon as possible. Changes cannot be guaranteed once an order enters processing or shipment.

Shipping

Is shipping free?

Yes. Standard shipping is free for orders shipped within the United States.

When will my order arrive?

Most orders are processed within one to three business days. Standard delivery normally takes five to eight business days after dispatch.

Electric tools

How do I choose the right bit?

Match the bit shape and size to the fastener. Use low torque for small electronic screws and confirm the bit is fully seated before starting the tool.

How should I charge the tool?

Use the specified charging method and remove the tool from charging once the battery is ready. Do not charge a damaged or unusually hot battery.